Hello from Fordeer, If you have selected "Only show pre-order button when out of stock," you need to take the following step: 1. Go to the Products section in your Shopify admin. 2. Put a tick on feature "Continue selling when out of stock." 3. Click Save. 1. Refresh your store and try adding the product to the cart again. This should resolve the issue! 🚀. We value your feedback — it helps us continuously improve ForDeer and provide you with a better experience. 👉 Chat with us: Share your feedback directly with our team. 👉 Email us: hi@fordeercommerce.io 👉 Explore more apps: Discover more Fordeer apps. 👉 Join our community: Join ForDeer Community to get the latest updates, tips, and special deals. 🕐 Working hours: 8:30 AM – 5:00 PM (UTC+7), Monday–Friday. We typically reply to live chats within minutes and emails within a few hours. Need help? Feel free to reach out anytime via live chat or email!

Pre-order Setup

How to set up pre-order for specific products?

This feature will ensure a pre-order button is visibly presented on a specific product, allowing customers to express interest and place orders in advance of the item's availability. This strategic feature not only engages potential buyers but also establishes a seamless and convenient pre-ordering process for enhanced customer satisfaction. Steps to manage: 1. Kindly go to Setup PreOrder Offer Name & Trigger section in the Information page. 2. Take a look in the Display only on section. 3. Select the Display only on specific products, a search bar product will appear. 1. Press the spacebar key on the Search product, the product list will appear or you can type suggested text by product name or the full product name, the correct product with that name will appear. 2. Click Add to complete the selecting products process. 1. Click Save to make sure everything has been updated. By prominently showcasing the pre-order option, you create a dynamic shopping experience that caters to the preferences of your audience, fostering anticipation and driving pre-release sales. We value your feedback — it helps us continuously improve ForDeer and provide you with a better experience. 👉 Chat with us: Share your feedback directly with our team. 👉 Email us: hi@fordeercommerce.io 👉 Explore more apps: Discover more Fordeer apps. 👉 Join our community: Join ForDeer Community to get the latest updates, tips, and special deals. 🕐 Working hours: 8:30 AM – 5:00 PM (UTC+7), Monday–Friday. We typically reply to live chats within minutes and emails within a few hours. Need help? Feel free to reach out anytime via live chat or email!

Pre-order Setup

How to set up pre-order for specific collections?

This feature will activate the pre-order button exclusively for products belonging to designated collections. By implementing this customization, the pre-order option becomes selectively visible, aligning with specific product categories and enhancing the precision of your marketing strategy. Steps to manage: 1. Kindly go to Setup PreOrder Offer Name & Trigger section in the Information page. 2. Take a look in the Display only on section. 3. Select the Display only when products from specific collections, a search bar collection will appear. 1. Click to the Search collections search bar, all the collections will show 2. Put a check mark on the collections you want to show the pre-order button 1. Click Save to make sure everything has been updated. This tailored display ensures that the pre-order functionality is seamlessly integrated into the shopping experience for products within the specified collections, offering a refined and purposeful approach to your online store presentation. We value your feedback — it helps us continuously improve ForDeer and provide you with a better experience. 👉 Chat with us: Share your feedback directly with our team. 👉 Email us: hi@fordeercommerce.io 👉 Explore more apps: Discover more Fordeer apps. 👉 Join our community: Join ForDeer Community to get the latest updates, tips, and special deals. 🕐 Working hours: 8:30 AM – 5:00 PM (UTC+7), Monday–Friday. We typically reply to live chats within minutes and emails within a few hours. Need help? Feel free to reach out anytime via live chat or email!

Troubleshooting

Why isn't preorder button showing up on my storefront?

After configuring your preorder products and activating the theme extension, if your product preorder button does not display on your product pages, check the following: 1. Make sure the status of the preorder is set to Active. 1. Check to ensure the theme extension has been enabled. 1. Besides, you need to add our app to the Add block section in the Product page. If you find it difficul to add the block, please contact us via livechat or email for quick help! 1. Confirm the pre order is supposed to show based on stock management and trigger settings. 1. Make sure you are viewing your actual product page. The preorder button will not display on a collection page or in the featured product section on the home page or elsewhere. 2. To ensure all products in your collection display the pre-order button, please create multiple campaigns. Each campaign can handle a maximum of 250 variants. Large collections may exceed this limit, causing inconsistencies in button display. If your preorder product still doesn't appear with the preorder button after going through the list above, reach out to our team and make sure to fix the issue and get you set up in no time. We value your feedback — it helps us continuously improve ForDeer and provide you with a better experience. 👉 Chat with us: Share your feedback directly with our team. 👉 Email us: hi@fordeercommerce.io 👉 Explore more apps: Discover more Fordeer apps. 👉 Join our community: Join ForDeer Community to get the latest updates, tips, and special deals. 🕐 Working hours: 8:30 AM – 5:00 PM (UTC+7), Monday–Friday. We typically reply to live chats within minutes and emails within a few hours. Need help? Feel free to reach out anytime via live chat or email!

Pre-order Setup

How to set up the stock management?

To set up stock management to control when the pre-order button appears on your store, kindly go to Setting up Stock Management section in the Information page. There are three options for you to choose: 1. Only pre-order when the item is out of stock The Pre-Order button replaces the Add to Cart button when the variant stock in Shopify reaches 0. Once the stock level increases above 0 again, the Pre-Order label is replaced by the Add to Cart button. 2. Always available for pre-order The Pre-Order button permanently replaces the Add to Cart button for the product, regardless of the variant stock status in Shopify. 3. Pre-order is available for a limited Shopify inventory The Pre-Order button replaces the Add to Cart button when the variant stock in Shopify reaches number limit. Once the stock level increases above number limit again, the Pre-Order label is replaced by the Add to Cart button. In this field, besides the first step is putting a checkmark on the option: Pre-order is available for a limited Shopify inventory, you need to set up the Product quantity. We value your feedback — it helps us continuously improve ForDeer and provide you with a better experience. 👉 Chat with us: Share your feedback directly with our team. 👉 Email us: hi@fordeercommerce.io 👉 Explore more apps: Discover more Fordeer apps. 👉 Join our community: Join ForDeer Community to get the latest updates, tips, and special deals. 🕐 Working hours: 8:30 AM – 5:00 PM (UTC+7), Monday–Friday. We typically reply to live chats within minutes and emails within a few hours. Need help? Feel free to reach out anytime via live chat or email!

Pre-order Setup

Supported payment methods for pre-orders

Let's dive deeper into the payment methods compatible with the Pre-Order feature in your Shopify store. Supported Payment Options for Pre-Orders: 1. Shopify Payments: If you opt for Shopify's native payment system, it seamlessly integrates to handle pre-orders, providing customers with a user-friendly process for placing their pre-orders. 2. PayPal Express: A significant player in online transactions, PayPal Express is fully equipped and compatible with pre-orders. Ensure proper setup of this method in your Shopify settings to facilitate these transactions effectively. Key Considerations: 1. Refunds and Cancellations: Given the nature of pre-orders, occasional cancellations may occur. Familiarize yourself with the refund procedures for both Shopify Payments and PayPal Express to facilitate efficient customer service interactions. 2. Transparent Communication: Always be transparent about your pre-order payment policies. A well-informed customer is more likely to trust and continue shopping with you. Choosing the appropriate payment methods for pre-orders not only streamlines the transaction process but also enhances the overall customer shopping experience. With Shopify Payments and PayPal Express, you have the tools to manage and process pre-order transactions effectively, optimizing sales and fostering customer trust. We value your feedback — it helps us continuously improve ForDeer and provide you with a better experience. 👉 Chat with us: Share your feedback directly with our team. 👉 Email us: hi@fordeercommerce.io 👉 Explore more apps: Discover more Fordeer apps. 👉 Join our community: Join ForDeer Community to get the latest updates, tips, and special deals. 🕐 Working hours: 8:30 AM – 5:00 PM (UTC+7), Monday–Friday. We typically reply to live chats within minutes and emails within a few hours. Need help? Feel free to reach out anytime via live chat or email!